Refund policy | YIWU SHILONG

SHIPPING & DELIVERY POLICY.

YIWU SHILONG IMPORT AND EXPORT CO., LTD is committed to providing reliable and efficient shipping solutions for customers worldwide. This Shipping and Delivery Policy outlines the terms and conditions related to transportation, logistics, and delivery services.

Shipping Services

We provide comprehensive international logistics solutions, including:

• Air Freight

• Sea Freight

• Railway Freight

• Courier Services

• DDP (Delivered Duty Paid) Shipping

• Door-to-Door Delivery

• Warehousing and Consolidation Services

Delivery Destinations

We ship products worldwide, including Europe, the Middle East, Pakistan, the United States, Canada, Mexico, South America, Africa, and other international destinations.

Processing Time

Order processing times may vary depending on product availability, production schedules, customization requirements, quality inspections, and packaging arrangements.

Customers will be informed of estimated production and shipping schedules before shipment.

Delivery Time

Delivery times vary depending on:

• Shipping method selected

• Destination country

• Customs clearance procedures

• Weather conditions

• Carrier schedules

• Public holidays and port operations

Estimated delivery dates are provided for reference only and are not guaranteed.

DDP Shipping Services

For DDP shipments, we arrange transportation, customs clearance, and delivery to the final destination according to agreed terms. Local regulations and restrictions may affect delivery schedules.

Customs and Import Regulations

Customers are responsible for complying with import regulations, product restrictions, licensing requirements, taxes, and duties applicable in their destination country unless otherwise agreed under DDP terms.

Shipping Documentation

We can provide:

• Commercial Invoice

• Packing List

• Certificate of Origin

• Inspection Reports

• Customs Documentation

• Other export documents as required

Order Tracking

Where available, tracking information will be provided once shipments are dispatched through freight forwarders, courier companies, or logistics partners.

Delays and Force Majeure

YIWU SHILONG IMPORT AND EXPORT CO., LTD shall not be held responsible for shipping delays caused by circumstances beyond our reasonable control, including:

• Customs inspections

• Port congestion

• Transportation disruptions

• Government regulations

• Natural disasters

• Weather conditions

• Carrier delays

Damaged or Missing Shipments

Customers should inspect shipments immediately upon delivery. Any damage, shortage, or shipping issue should be reported within a reasonable period after receipt so that appropriate investigations can be initiated.